Andrei Serban, a former product lead at Rippling, has launched Console, a startup focused on simplifying IT operations. By automating routine tasks through an AI help desk, Console aims to reduce the load on IT teams. The platform integrates with Slack, enabling fast setup without replacing existing systems. Additionally, the company has already attracted significant clients like Calendly and Scale AI. Console intends to diversify into HR and finance in addition to IT with $6.2 million in seed funding from Thrive Capital.
How Is Console Changing Daily IT Operations?
Console was born from Serban’s experience at Rippling, where he saw firsthand how much time IT teams spent on repetitive tasks. He created a system to automate basic tasks like app access, password resets, and basic troubleshooting after being inspired to address this issue.
The AI assistant engages directly with employees via Slack, offering rapid responses without replacing current help desk systems. This user-friendly setup ensures companies experience minimal disruption during onboarding. Therefore, response accuracy keeps getting better as AI learns from each interaction.
This AI help desk can resolve over 50% of IT queries automatically. If a request is complex, it seamlessly involves an IT staff member. Additionally, consoles assist teams in refocusing their attention from routine tasks to more strategic objectives. Its user-friendliness has already drawn in high-growth businesses that need scalable solutions.
Why Is Console Winning the IT Race
In the field of IT automation, there are other platforms, but Console stands out for its speed. Console integrates in weeks rather than months, in contrast to solutions that need extensive setup. This agility makes it an ideal choice for fast-moving companies looking for immediate value. Additionally, it speeds up internal adoption and reduces time to value. That speed is a major draw for lean teams needing high-impact tools.
Customers interact with the system through Slack, messaging the AI assistant for help. The bot can act quickly because it is aware of the employee’s device information and app access levels. One of the main factors contributing to Console’s quick uptake is its advanced features.
Thrive Capital saw the potential early and led the $6.2 million seed round. Vince Hankes, a partner at Thrive, said they’ve believed in IT automation since the release of ChatGPT. According to him, Console’s technology will advance quickly and eventually become indispensable for entire companies.
AI Help Desk Expands Beyond IT Borders
The console is more than just an AI help desk in Serban’s vision. He sees it evolving into a cross-departmental, all-purpose tool for staff assistance. Similar automation may soon help teams in HR, finance, and even law.
Organizational growth leads to an increase in digital complexity. This is where the AI assistant, which is constantly on and learning, comes in. Additionally, Console plans to use user data and real-time feedback to further train its AI in order to enhance functionality.
Console wants to be the first place that employees go for any requests in the future. Furthermore, it wants to handle everything, from analyzing a payroll issue to changing a password. With this vision, the startup is well-positioned in the market for IT automation.
What Makes This AI Help Desk Essential?
Console is demonstrating that the AI help desk is a productivity enhancer for businesses. The startup is prepared to grow thanks to Thrive Capital’s support, a clear roadmap, and strong early adoption. As a result, Console may develop into a key platform for staff assistance in a variety of roles. Console is building toward a future where AI simplifies work for everyone.
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