Canary Technologies, a hotel AI leader based in San Francisco, has raised $80 million in fresh funding to expand globally. The Series D round, led by Brighton Park Capital, pushes Canary’s valuation to around $600 million. Existing backers, Insight Partners, Y-Combinator, and others, also participated.
The funding comes just a year after Canary’s $50 million Series C. Since then, the company has launched new AI products and signed major hotel groups. “The hospitality industry is entering a new era powered by AI,” said CEO Harman Singh Narula. With clients like Marriott and Best Western, Canary is betting big on smarter guest experiences.
Canary’s AI Tools Help Hotels Run Smoother and Serve Faster
Canary’s core offering is a suite of AI-powered tools built for hotel operations and guest interaction. Its latest products, AI Voice and AI Webchat, handle real-time guest communication with human-like responses. AI Voice can answer hotel calls, process guest requests, and route them instantly. AI Webchat engages visitors on hotel websites, helping them check in, ask questions, or get help without delay. These tools aim to reduce front-desk workload while speeding up guest service.
“Our AI is built in close collaboration with hoteliers,” said SJ Sawhney, Canary’s co-founder and president. “It’s tailored to daily hotel operations, not generic AI wrapped in hospitality branding.” The company also provides digital tipping tools, reservation upgrades, and automated check-in systems. All products work together to reduce friction, improve staff efficiency, and enhance guest satisfaction across hotel chains and boutique stays alike.
Strong Demand Fuels Growth, but Competition and Complexity Remain
Canary now serves over 20,000 hotels in more than 100 countries. Big brands like Wyndham, TUI, and Aimbridge Hospitality already use its platform. The company’s growth has earned it top rankings from HotelTechReport and recognition from Deloitte and Fast Company. Still, the road ahead isn’t without challenges. The hospitality tech market is heating up. Sabre exited the sector in April by selling its hospitality unit for $1.1 billion, signaling shifts in the competitive landscape.
There’s also the question of implementation. Some hotels face barriers like limited tech budgets, training needs, or integration issues with legacy systems. Canary’s leadership acknowledges this and says its tools are designed for easy deployment, even at older properties. With the new funding, Canary plans to expand sales, hire more AI engineers, and deepen support for global hotel groups. It also aims to enhance personalization features in future updates, based on guest behavior and preferences.
Canary’s AI Bet Signals a Broader Shift in Hospitality Tech
This latest investment positions Canary as a central player in the fast-changing hospitality technology space. As more hotel brands embrace AI, tools that offer speed, simplicity, and scale are becoming must-haves, not just nice-to-haves.
Canary’s continued rise reflects the industry’s hunger for innovation that feels human. With tailored AI systems and deep hotel partnerships, the company is redefining guest experiences. Its next moves will likely influence how hotels globally think about service, staffing, and tech adoption.
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