One of its customers, Joy Bhattacharjya, also brought the Cleartrip online travel site to task regarding its artificial intelligence customer support. Joy said he was frustrated that the Cleartrip AI assistant could not recognize his booked ticket and could not cancel a ticket, although it had a valid trip ID. Worse was the fact that Cleartrip did not offer direct contact with a human representative and was in an unenviable position, or, as he called it, the Hotel California effect, where one can check out any time he or she wants but can never leave.
Cleartrip’s AI Challenges and Customer Frustrations
ClearTrip’s AI chatbots are made to complete high request quantities in a very short period. They, however, often face complex problems or unusual cases, including the ticket cancellation request of Joy. Cleartrip [artificial intelligence] did not detect his legitimate trip ID and kept the scheduling in block. As numerous consumer complaints that spread across the internet in 2025 suggest, not all users of Cleartrip experience smooth operations: some of them will receive no booking confirmations and have their refunds delayed, whereas others will complain of poor customer support.
Regarding travel customer service, research demonstrates that AI can misinterpret important information because of the lack of training data and contextual comprehension. Since there is no simple human assistance fallback via Cleartrip, users become frozen in the cycle of automated messages, which only aggravates the level of distrust. The model of Cleartrip is highly efficient, but it rarely takes into consideration the necessity of empathy and flexibility.
The Push for Hybrid AI-Human Support at Cleartrip
Due to the growing customer dissatisfaction with Cleartrip, the travel companies are trending towards a hybrid type of support system. This unites the AI efficiency in performing routine duties with the accelerated type of problem resolution in the hands of human actors. What Cleartrip is currently finding challenging is to have AI deal with routine inquiries, but whenever there is a complex problem, then a human intervention must take place. Others have already deployed intelligent routing systems that calculate the level of complexity of the question or the profile of a user and speed up further human interaction.
The recent response had Cleartrip shot back, requesting the trip ID over a direct message. After one has made a post publicly complaining about it tells you how slow the system is and how it does not have a system of proactive agitations. In a bid to win back its users and become more precise in customer care, a hybrid set of support that combines AI systems with human representatives is necessary to help Cleartrip work on its customer care and win the support of its users.
Cleartrip’s Customer Service Reality
Customers say that Cleartrip support is ineffective or hard to reach.Reviews talk about having to wait a long time, not having easy access to a phone, not having refunds, and bad communications, and that fits the Hotel California song. Users complain that they can neither obtain appropriate assistance when problems with Cleartrip AI emerge nor when they face an emergency. Although Cleartrip boasts of 24/7 support, some customers become disgusted when reaching human travel agents is annoying and time-wasting.
Cleartrip’s Path Forward
The story of Joy Bhattacharjya and Cleartrip speaks about the primary problem of customer service in travel nowadays: excessive dependence on AI and a lack of human assistance. Cleartrip’s AI can be fast, but it cannot handle nuanced cases, so it leaves travelers in a loop of frustration. The metaphor of the Hotel California is suitable: automation locks customers in, and they have no personal assistance. The solution in the case of Cleartrip is implementing a hybrid model of human-AI.
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