DaveAI, an Indian AI company known for its virtual agents and chatbots, has joined forces with TECHVED, a UX design firm, to change how banks and insurers connect with customers. The partnership focuses on the BFSI sector, Banking, Financial Services, and Insurance, and promises to deliver more human-like, interactive digital experiences.
Sriram PH, Co-founder and CEO of DaveAI, said the goal is to bring lessons from the automotive sector, where AI-led personalization has already proven valuable. With TECHVED’s strength in building scalable digital interfaces, the two companies hope to reshape the way financial institutions engage with people. Their shared aim is simple: make interactions feel more personal, faster, and better.
Tech Behind the Partnership: How It Works
At the heart of the new offering is DaveAI’s GRYD platform. This AI-powered system helps businesses create chatbots, virtual agents, and digital showrooms that adapt to individual customer needs. The technology is already used in the automotive space, helping customers explore products and services through interactive conversations. With TECHVED onboard, the platform’s user experience will be fine-tuned for financial services.
The partnership aims to make every customer interaction more visual, conversational, and real-time, going beyond the static forms and menus most banks still use. “AI-led personalization can influence real buying decisions,” said DaveAI CEO Sriram PH. “With TECHVED, we want to bring that same impact to BFSI.” Their joint solution intends to replace traditional interfaces with experiences that feel more like talking to a human.
Results That Matter and the Challenges Ahead
Early feedback from potential clients has been encouraging. Several leading BFSI firms in India are showing strong interest in the solution, according to companies. The goal is clear: reduce drop-offs during digital interactions, make complex decisions like selecting a loan or policy easier, and leave customers feeling more supported.
But transforming customer journeys in finance comes with its share of hurdles. Many banks still operate on legacy systems that may not welcome fast-moving AI upgrades. Concerns around trust, data privacy, and regulatory compliance will also need to be addressed as adoption grows.
Still, both firms see long-term value in the shift. TECHVED brings its design expertise, having worked with major brands on digital transformation. DaveAI, meanwhile, is already expanding globally, with past funding rounds aimed at scaling its AI systems for more sectors. This partnership marks a new milestone as the company enters deeper into BFSI.
India’s BFSI Experience Gets a Human Touch
The DaveAI–TECHVED partnership could be a turning point for digital interactions in India’s financial sector. By blending conversational AI with human-centered design, the companies aim to replace stiff interfaces with smoother, more engaging ones. It also signals how AI is moving beyond automation into areas where relationships and trust matter.
For BFSI customers, the change could mean getting help that feels less like reading a form and more like talking to someone who understands. As financial services compete for attention in an increasingly digital world, offering smarter, more personal experiences may soon be the norm. DaveAI and TECHVED want to lead that change, one virtual conversation at a time.
About The Author
