Food tech SaaS provider Deliverect has launched its newest innovation, Deliverect AI Resolve, a powerful AI refund dispute solution built to help large restaurants enhance restaurant order accuracy and tackle fraudulent refund claims. Backed by Google Cloud’s Vertex AI and powered by Gemini models, the solution uses vision AI to verify orders, strengthen dispute resolution, and protect bottom lines.
AI-Driven Refund Capture Hits 95% With Deliverect’s Resolve
According to Deliverect, early adopters of Resolve have seen up to 70% revenue loss protection and a 95% refund capture rate within three months. The tool leverages image recognition and smart dispute handling to automate claim processes, flag inconsistencies, and defend against unjustified refunds submitted on platforms like Uber Eats, DoorDash, and Deliveroo.
CEO Zhong Xu noted that while delivery apps offer restaurants growth, they also introduce operational risks. “Resolve represents our continued commitment to making the restaurant ecosystem fair for all parties,” Xu stated. “We’re using AI to verify orders with precision across channels—from in-store dining to drive-through to digital delivery.”
Google Cloud Partnership Powers Deliverect AI Resolve Launch
The launch resulted from a strategic collaboration with Google Cloud, where Deliverect used Vertex AI to build, deploy, and scale the solution. The system taps into vision AI and advanced machine learning models to automate a typically manual process—managing refund disputes and validating order fulfillment accuracy.
Deliverect is pitching Resolve as a core part of its AI-first strategy to modernize restaurant operations. The solution is initially available to restaurants with 50+ locations across the United States, the United Kingdom, and France—and it’s fully compatible with all major delivery platforms.
AI in Food Tech Signals Bigger Shift in Restaurant Operations
Resolve exemplifies how AI is becoming embedded into core restaurant processes, from logistics to customer service. This launch aligns with predictions that 2025 will be a breakthrough year for practical AI adoption in retail and food service industries, shedding the “hype” label for real business value.
Deliverect’s innovation arrives ahead of the RTIH AI in Retail Awards, which celebrates companies making AI usable in everyday workflows. As restaurants and retailers continue digitizing their operations, tools like Resolve are being recognized for enabling operational efficiency, reducing fraud, and supporting revenue growth.
Deliverect AI Resolve Poised to Redefine Restaurant Refund Handling
By blending AI innovation with real-world utility, Deliverect AI Resolve is reshaping how restaurants manage the modern challenges of digital ordering. With proven metrics—95% refund capture rate and up to 70% revenue protection—Resolve delivers immediate financial impact and long-term operational value. As the global food tech industry braces for wider AI adoption, Deliverect’s latest offering stands out as a model for AI-enabled restaurant resilience.
About The Author
