HCLTech has entered into a strategic relationship with Just Energy. It is a leading U.S.-based energy supply company that provides AI-powered transformation across Just Energy’s core business functions. The partnership illustrates HCLTech’s more concentrated approach. This emphasis is on enterprise AI adoption and delivering tangible value to our customers through AI-powered next-generation platforms like AI Force. The partnership will focus on HCLTech’s integrated Digital Process Outsourcing (DPO) suite. It was owned by GenAI Solutions to improve customer experience, enhance business process functionalities, and drive innovation across departmental lines.
AI Force to Drive End-to-End Operational Efficiency
HCLTech confirmed it will roll out its AI Force platform at Just Energy to bring automation and intelligence into business processes. The AI Force suite, tailored for enterprise needs, will play a key role in optimizing workflows and boosting service efficiency across customer-facing and internal teams. The platform will unify data and actions, enabling faster decision-making and consistent outcomes. From sales to renewals, HCLTech aims to replace fragmented legacy systems with smart AI-led processes.
We are excited to join Just Energy on their journey to boost operational efficiency and enhance the customer experience, said Ajay Bahl, Chief Growth Officer – Americas, Manufacturing and Allied Industries at HCLTech. Our GenAI and DPO capabilities are built to deliver business impact, and that’s exactly what we plan to do.
DigitalCOLLEAGUE and Toscona to Enhance Collaboration
HCLTech will also implement digitalCOLLEAGUE, a unified, role-based user interface designed to simplify daily tasks and boost collaboration across teams. This platform integrates seamlessly with AI Force, creating a single window of interaction for various functions.
Moreover, Toscona, HCLTech’s business process optimization suite, will support best-in-class business process management through intelligent automation. These tools complement AI Force so that every department, from finance to customer care, can communicate business process management and organizational behavior in real time using AI-generated data and insights. The goal of bringing these together is to streamline processes, eliminate lags in service, and achieve faster receipt through all the customer touchpoints.
Improving Customer Experience with AI at the Core
One of the key goals of this engagement is to transform how Just Energy serves its customers. HCLTech’s GenAI-backed solutions will not only automate service processes but also personalize and improve interactions. Just Energy anticipates major improvements to issue resolution times, customer satisfaction scores, and loyalty with the deployment of AI Force. AI-driven analytics will support the prediction of customer needs and allow agents to engage the customer with more knowledge and better solutions.
HCLTech’s proven ability and commitment to excellence in servicing customers will help us achieve our key business goals, stated Scott Fordham, Chief Operating Officer of Just Energy. Operational efficiency and service improvements will be crucial to our future. We feel we are being set on the right course, Fordham said.
Strategic AI Partnership Sets Stage for Growth
This AI-enabled collaboration is part of a larger trend of digital transformation in the energy sector. From HCLTech’s vantage point, this alliance continues to ensure the company’s position as a GenAI leader across Enterprise verticals. From Just Energy’s perspective, this partnership represents a significant milestone in advancing its use of artificial intelligence to modernize its business functions and generate long-term value.
Recognizing that energy companies need intelligent solutions to scale service and performance. Partnerships like this will shine a light on how platforms can create growth opportunities for their partners. By improving the customer experience more intelligently and seamlessly. As full-scale implementation is already in progress, both organizations remain excited about the roadmap ahead. However, the impact AI will have in delivering the best, most impactful outcome for each customer’s organization.
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