Multiplier Holdings has officially launched with $27.5 million in Seed and Series A funding. Led by Lightspeed Venture Partners, with backing from Ribbit Capital, EDBI, and SV Angel. Multiplier is based in Singapore and targets the acquisition of small professional services firms. With a view to transforming them by leveraging custom-built AI to modernize and scale the operations. The company will focus on improving client service and workflows and on increasing demand on the rise in the sectors of tax and accounting. The industries where there are labor shortages as well as outdated technology. Multiplier integrates AI into the purchased company, making it a hybrid tech-service business.
AI-Native Services Built From the Inside Out
Multiplier’s strategy centers around acquiring ambitious services firms and using its proprietary AI-driven platform to overhaul operations from the inside out. This isn’t vertical SaaS, it’s a technology-first company transforming service firms through custom AI automation. Multiplier works closely with acquired teams, embedding engineers and developers to build tools directly within real-world workflows. These tools automate critical but time-intensive tasks like billing, onboarding, and document management, freeing up employees to focus on higher-value client work. This hands-on approach gives Multiplier a unique edge: they’re not just selling AI, they’re co-building it with domain experts.
“We believe the market will reward players who compete on technology-enabled client service,” said CEO Noah Pepper, a former Stripe executive. The model retains each firm’s independence while aligning incentives across stakeholders. In just eight months, the platform helped Citrine International Tax increase cash flow by 2.5x, significantly reduce manual work, and reward staff with performance bonuses. The result is a rare win-win: happier clients and more empowered employees. Lightspeed’s Justin Overdorff sees this as a radical rethinking of how to modernize legacy industries, positioning Multiplier not just as a software provider but a new kind of tech-powered service organization.
Proven Impact With Early Portfolio Firm Citrine
Multiplier’s flagship success story is its acquisition of Citrine International Tax, a boutique advisory firm. Within eight months of implementing Multiplier’s AI-native platform, Citrine achieved a 2.5x increase in cash flow. This came not from slashing costs but from automating previously manual work. Allowing staff to focus on client outcomes and sharing productivity gains through bonuses.
Founder Gregory Trotman called the transformation “a huge lift in productivity,” highlighting that the tech team built a custom end-to-end system from onboarding to billing. The result: fewer errors, faster turnarounds, and a dramatically smoother client experience. Clients are noticing, too. Keith Robinson, a former tech executive now living in London, said Citrine’s clarity, responsiveness, and real-time status tracking far outperformed his previous firms.
Unlike generic AI tools, Multiplier’s platform is tailored to professional services’ specific challenges. The AI understands workflows, integrates deeply, and evolves in collaboration with staff. This model offers more than efficiency; it builds long-term value. Instead of being disrupted by tech, Citrine’s employees are empowered by it, with better tools and more time for meaningful client interaction. That’s the Multiplier thesis in action: build smarter, grow faster, and raise the bar. For what clients expect from modern professional services firms.
A New Model for AI-Enabled Services Growth
Multiplier’s approach marks a shift in how AI tools can reshape the services economy. By acquiring firms and embedding tech directly, the company avoids the friction of trying to “sell software” into legacy systems. It creates hybrid firms, part human, part machine, that deliver superior outcomes. Backed by Lightspeed, Ribbit, and others, Multiplier is well-positioned to lead a wave of innovation across the $6 trillion global professional services sector. Its early success with Citrine proves the model’s scalability, and its team is now focused on expanding its AI library. And acquiring more firms to bring the same productivity and client experience gains at scale.
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